Thursday, May 25, 2006
Today is indeed full of insights as my and I encountered two nasty customers.
A customer came complaining to me that meals weren't served for him because he purchased the tickets on last minute. When I checked through the system, I noticed that the kl counterparts failed to input his reservation into the system, thus explaining the shortage in food order. Never mind about this, he spread around this incident from people to people: "Hey you better check with the Airebus staff to see if your name is there or not. Later no meals on board."
I couldn't help but giggled. Meiyin was busy reconciling the cash sales.
Next moment, a man by the name of raymond was shouting at the top of his lungs, at the lobby that was filled with so many people waiting to board the coach, that he booked a room for 3 nights at Hotel Asia but the hotel only received reservation for 2 nights. I was already furious, because this reservation has got nothing to do with me; it's not as though I handled the booking. Another man bunking with raymond joined the scene and scolded "stupid" right at my face! I was angered and that "how could you scold me stupid" was in my head. In a split second, I shouted back: "SIR! Please watch out for your insulting remarks!!!" Both were nagging and I could hear raymond scolding the word "fuck."
After some resolution the KL did with Hotel Asia, the two guest came and engaged in a small talk with me with their anger already subsided, complaining that the KL side was "susa," - incompetent. I became a hypocrite and smiled, nodding in agreement.
Fuck them off! Don't try to be crude with me, or I won't be courteous with you anyhow. If you are going to vent your anger on customer service officer, do it back in your home country because you are in Singapore and I am not to be trifled with!
Johnnie the bellhop has been introducing me to go Batam for massage ever since I told him I would likely be there to savour seafood. He showed me the address of the massage parlour, adding in the conversation: "Clean one, no hanky panky." I asked if he has a mistress there, and he said: "Ee-yer no la. At most only go touch-touch."
Boss has gone kl, so I skived by leaving home at 2.30pm, when I was supposed to knock off at 3.30pm. In anyway, had I been so calculative as usual, I feel it is just right that I leave earlier because I skipped my rights to an 1-hour lunch break.
The dateline to accepting either NUS or NTU is nearing, and I am in total dilemma in deciding whether to enrol in NUS or NTU for business course.
I have weighed the pros and cons of both universities as follow:
NUSPros1. Prestigious on overall;
2. Nearer to home.
Cons1. Four years honours programme (by the time I graduate, I am already old);
2. Less preferred for business studies (more theoretical but it's my cup of tea);
3. Have to compete for optional work attachment (if I don't get attached, I lost the opportunity to be employed by the boss of the company I will be attached to after graduation).
NTUPros1. Preferred business studies institution;
2. Three-year direct honours programme;
3. Work attachment.
Cons1. Less prestigious than NUS on overall (I will probably have to hide my face when confronted by someone from NUS);
2. Furthest from home (wouldn't it be ridiculous to take MRT all the way to Boon Lay from Tanah Merah, and having to transfer bus again?).
So NUS or NTU? I'll decide after consulting God by way of "draw lots." HaHaAhaHHHAAaaa.....
|Melvin Ng| 4:48 pm|
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