Wednesday, June 14, 2006
I am sooooooooo fucking angry today!!!! It was just so unlucky of me to handle a complaint case which was none of my business!!!
Okay, the pax name was khuzaimah!
He came to the counter with his wife, seeking a refund for the tickets bought for 5 adults and 3 children, totalling S$334. The coach that they ought to be travelling (KL-SIN 2pm) has been cancelled, and they got to know about it only the day before departure, i.e. 12 June.
I drafted an acknowledgement letter on the spot as follows:-
"I (Khuzaimah) hereby acknowledge the full refund (S$334) for the following tickets as at 14/06/06 and shall withdraw my rights to bring any action (whether legal or whatsoever) against my company ("Airebus Sdn. Bhd")."
This letter is to be signed by that fucker, and attested by me.
On asking him to sign, he grew angrier.
Fucker: "NO! I am not going to sign!! What rubbish! Why I cannot bring any action against your company!"
Me: "In that case I cannot refund you the money!"
Fucker: "Yesterday a staff from KL promised me that I will get my refund without question! I wan to speak to your boss!"
Me: "If you do not want to sign, please stand aside because I got customer behind you."
Fucker: "NO! YOU ARE SERVING ME NOW! AND I WANT TO SPEAK TO YOUR BOSS!"
Me: "Sir, please read clause no. 6 ("Airebus reserves the sole discretion to cancel schedule without prior notice, without refund.")
Fucker: "Don't play this trick with me!"
Me: "Sir I got study business law so I know this is valid!"
Fucker: "Don't talk law with me
lah. If you study law you won't be here!"
Me: "Now is vacation. Can't I be working part-time??"
Fucker: "No matter what, I want to speak to your boss! Is your boss around?!"
Me: "My boss is not here. I'll call him!" (My intention has never been to disturb my boss over such meagre issue) Instead, I called zoe, a kl staff. She did not answer the call. While I was trying to call, that fucker complained about his situation to the lady queuing behind him.
Me: "No one answer. I'll call later, let me serve this lady first."
After I printed the ticket for the lady, I said: "Mdm, I would like to bring to your attention the terms and conditions, ESPECIALLY (I emphasised) clause no. 6, in which airebus reserves the sole discretion to cancel its schedule without refunds. Please kindly sign on the ticket."
Women: "No I don't want to sign!"
Me: "In that case I can't sell you the ticket." (I handed the cash back to her).
Women: "No I need the ticket because I am really going."
Me: "Well alright, anyway these are the 'implied' terms and conditions and I have brought to your attention so signature is not really required." After collecting back the cash, she left.
I continued calling zoe. She did not pick up again.
Me: "There is still no answer."
Men: "When will I get to know the answer?"
Me: "I don't know!"
Men: "You better know! I don't want to wait whole day here!"
I continued calling, this time zoe picked up. He talked to zoe over the matter (especially the acknowledgement letter that I drafted), and I overheard zoe pointing out clause no. 6 to him as well. That fucker was really agitated. I was on the other phone attending to inquiries, but I roughly knew he complained about my attitude to zoe.
Soon after I put down my phone, I asked zoe what shall I do. Then it was decided that I edit the acknowledgement letter to:-
"I (Khuzaimah) hereby acknowledge the full refund (S$334) for the following tickets as at 14/06/06 ."
The fucker signed on the letter, and just as he was about to leave, I said "please read into business law!"
He turned back and stood in front of the counter again.
Fucker: "What do you mean by saying this?? You better don't be rude with me!
Fucker's wife: "You better mind your manners! If you have been polite we would have just gotten our money and leave!"
Fucker: "I will bring this matter to CASETrust, to your headquarter, about this matter, about you!"
Me: "Yayaya, watever, just write in for all i care."
Fucker: "You better don't be rude! I'll slap you!"
Me: "You can go ahead, but I will charge you in court for battery!"
Fucker: "Don't talk law with me!"
Me: "Ya watever!"
Fucker: "I will make sure u'll be removed from your job!"
Me: "I don't care, you can go ahead and complain!"
Fucker: "Are you a permanent staff or temp?!"
Me: "I am a temp!"
Fucker: "When customer talk to you, look at them!"
(I looked at him thereafter) and he said "that's the way!"
Me: "Why should I look at you???"
Fucker: "You better watch out I tell you!"
Me: "Watever!"
He left in a huff; I knew he was certainly going to make a report, so at once I informed my superior about the matter, that he threatened to slap me, that he said "I am rude," and asked me not to talk law with him.
My superior said "you aren't rude, you are doing a good job, just that he vented his anger on you."
I also told my superior that I said to him "I shall reserve my rights to charge him in court for battery."
I am still very very angry now, but nevertheless, I felt it was my honour to argue with that fucker. Maybe I really shouldn't have "talked law with him" because he's a pig anyway.
Earlier today, the coach driver drove me to a nearby 7-Eleven where I topped up his autopass for erp. Because LTA disallow the coach to alight passengers anywhere in singapore except Hotel Asia, he alighted me in a huff and closed the door too fast even before my left leg touches the ground. The edge of the door knocked onto my ankles and palms, and there were abrasions! I was contemplating whether I should scold him after I got back to the coach again, but I remained my composure, not mentioning it again because he has been very 'polite' and friendly.
Today is really my sway day, and that bloody alton's woman, my, said that "it might be a bad omen for my hong kong trip tomorrow." Fuck her ass off. And wished me "not to be strucked by typhoon."
I hoped she "won't get raped on her journey home" in return.
|Melvin Ng| 6:04 pm|
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