Wednesday, August 09, 2006
Finally CTC called to inform me that my jap trip is cancelled due to insufficient number of pax. The sales woman asked me to consider other tours but I said I have already decided on joining Satours. She said "wah so fast plan already ar?" I replied saying "because I know your tour surely cannot be confirmed."
I called that woman up again, asking if she got any confirmed New Zealand departure on any friday night. She said "no," and when I said "thank you," she just hung up on me without even saying "goodbye." What a bad customer service.
I made my way to Satours this afternoon to place a deposit of 4.28K for 3 persons including mum and sis. While at the counter I asked the agent if he had 1 sep departure by SQ, instead of the 25 aug dep that he had already reserved for me. He said no, but I told him to check properly because I am very certain there are seats because I checked before coming down.
He then said have! Dun try to cheat me out to make things easier man! The funny thing is that he asked "Are you in travel line? Because you sounded as if you are."
I then returned to work. Poor sc and I have to work even on national day. But I do not mind because of 1.5.
The day before I got to work overtime for 2.5 hours because a passenger was left stranded in Singapore. Never mind if he was an ordinary man; he was a lawyer! I hailed a cab for him to tuas to catch the coach, but the coach already left tuas. Then HQ asked me to tell him to get on board any oncoming coach to drive him to Tanjung Sepak Toll. I spoken to Konsortium driver over the phone, but he disallowed because his coach was full!
After much persuasion, he finally agreed to be transferred to Five Stars' coach. I rushed my way to Golden Mile Complex to buy a ticket. The agent told me they do not allow pax to board at Tuas. But I told him of my situation and he allowed. I then approached the coach driver to tell him my pax will board at Tuas. Since the driver do not speak English, I got to use alot of hand gestures! I got his contact number and called my customer to inform him of his new coach number. Wtf.
All thanks to the coach crew who did not do a proper headcount! If not I wouldn't have to plea others and got scolded by my customer.
I managed to put my mind at peace at 11 plus, when I called my customer from home to ask if he has cleared the immigration.
Tired.
|Melvin Ng| 7:24 pm|
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